Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
What you can expect
In this role you will grow adoption and deployment of Zoom Contact Center (CCaaS), Zoom Virtual Agent, and Zoom Engagement Management capabilities ( WFO /WFM). Increasing awareness across current Zoom customers as well as acting as a market evangelist within new Zoom customers and customer prospects is our overarching mission. This role is based in Tokyo, and reports to Head of CX Sales, APJ based in Australia.
About the Team
The ZCX team is a passionate, high-performing group driving Zoom’s next growth chapter. We combine deep CX industry knowledge with a partner-first mindset to help organizations of all sizes transform their customer engagement. Through collaboration with our internal sales teams, channel partners, product and customer success teams, we deliver innovative, scalable solutions that redefine how businesses connect with their customers. You’ll be joining a dynamic, collaborative team that thrives on innovation, empowerment and shared success.
What we’re looking for
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Have 10+ years Experience of Telephony Contact Center Sales Experience (Cloud & Premises PBX), and any team leader experience is strongly required
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Have a fluent Business Japanese & English (This role is based in Tokyo)
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Experience working within strategic Enterprise accounts
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Experience leading others with product/services training; demo and sales guides; learning and training materials
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Experience utilizing Customer Relationship Management (CRM) tool
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Able to travel as needed
- テレフォニーコンタクトセンター営業経験 (クラウドおよびオンプレミス PBX) を 10 年以上有し、チームリーダー経験を強く求めます
- ビジネスレベルの日本語および英語力を有すること (このポジションは東京を拠点とします)
- 戦略的エンタープライズアカウントでの業務経験
- 製品/サービストレーニング、デモおよび営業ガイド、学習およびトレーニング資料を用いた他者への指導経験
- 顧客関係管理 (CRM) ツールの使用経験
- 必要に応じて出張が可能であること
