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Technical Partner Advisor, Zoom Customer Experience
What you can expect
You'll drive customer retention and expansion across Zoom's Customer Experience portfolio by partnering with service providers to ensure successful deployments and sustained adoption. You'll establish technical standards, monitor account health, and proactively address churn risks throughout the customer lifecycle. You'll enable partners to independently deliver value while connecting product feedback to engineering improvements.
About the Team
We deliver Zoom's Customer Experience solutions through strategic partner relationships, ensuring enterprise customers achieve their business objectives. Our team collaborates across Product, Engineering, and Partner organizations to scale technical expertise. We exist to make complex contact center technology accessible and valuable for customers worldwide.
What we’re looking for
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Bring 4+ years of technical experience with Customer Experience solutions including Contact Center, Workforce Engagement, or Virtual Agent technologies
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Demonstrate 5+ years in post-implementation customer-facing roles such as Customer Success, Renewals, or Adoption Management
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Apply knowledge of CCaaS technologies, CRM integrations, and customer experience analytics to drive adoption and retention
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Experience with executive-level engagements and communication
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Have business proficiency in English and Japanese
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Communicate complex technical concepts clearly to both technical and business audiences across internal teams and external partners
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Identify risks proactively and develop remediation strategies that prevent churn and drive customer satisfaction
