What you can expect
About the Team
Responsibilities
- Define and execute the product vision, strategy, and roadmap for CX analytics data and event foundations, with scalability and compliance.
- Own core data models, event schemas, metrics definitions, and aggregation strategies that power CX reporting and insights
- Work closely with the core feature teams to track their iterations and new features, ensuring that data models, metrics, and events are always up to date .
- Partner closely with engineering teams to deliver high-quality analytics capabilities from concept through launch
- Gather and synthesize customer feedback, usage data, and regional market requirements to inform product decisions and prioritization
- Translate complex analytics needs into clear, actionable product requirements and specifications
- Drive adoption, accuracy, and trust in CX analytics through data quality initiatives, experimentation, and iteration
- Collaborate with go-to-market, sales, and customer success teams to support launches, enablement, and customer adoption
What we’re looking for
- Bachelor’s degree in Computer Science, Engineering, Data Science, or a related field, with experience working in agile product environments
- 7+ years of product management experience, including ownership of data platforms, analytics products, or event-driven systems in B2B SaaS
- Strong experience with analytics foundations such as event pipelines, metrics frameworks, reporting systems, and large-scale data platforms
- Solid understanding of Tele-communications or Contact center domains, including interaction lifecycles, performance metrics, and operational workflows
- Ability to use data—both quantitative and qualitative—to drive product strategy, prioritization, and decision-making
- Experience working with cross-functional teams across engineering, data science, design, and regional stakeholders
- Strong communication and stakeholder-influencing skills, with the ability to present complex concepts clearly to senior leaders
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn
for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
