Director, Mass Market Sales (Based in Tokyo)
What you can expect
As a Director of Mass Market Sales at Zoom Communications, you'll step into a transformative role during an exciting growth period. You'll directly report to the President of Zoom Japan, leading the entire Mass Market Sales organization as a second-line manager. You will drive the expansion of innovative solutions like Zoom Phone, ZRA, and ZCC while mentoring first-line managers and their teams. You'll be working with SMB and Mid-Market clients (1-500 employees), shaping the future of business communications and transforming their operations through the Zoom platform service.
About the Team
The Mass Market Sales team at Zoom Japan is a dynamic, growth-oriented team that serves as the primary engine for Japan market rapid expansion. This customer-centric team specializes in delivering comprehensive Zoom platform solutions to SMB and Mid-Market clients, with a particular focus on Zoom Phone and ZRA.
What we’re looking for
- Have 3+ years experience leading sales managers, with 6+ years total leadership experience in technology/SaaS
- Have proven track record in both direct and partner sales, particularly in Mid and SMB markets
- Have business fluency in English and Japanese with excellent cross-cultural communication skills
- Have strategic mindset with deep understanding of technology sales landscape
- Have solid analytical capabilities with data-driven decision-making approach
- Be agile to navigate change and adapt strategies to market conditions
- Have demonstrated commitment to team development and inclusive leadership practices
ポジション：Director, MassMarket Sales（東京勤務）
Zoomは日本（東京）で Director, MassMarket Sales を募集しています。あなたはZoom日本法人の成長期における変革的な役割を担います。Zoom 日本法人社長へのレポートを行いながら、セカンドラインマネージャーとしてファーストラインマネージャーとそのチームの指導を行うことで、日本の MassMarket Sales（ SMB&Mid-Market*従業員1-500名規模のお客様向け営業担当 ）の 組織全体を指揮します。Zoom日本法人の中核となるMassMarket Salesチームを率いてZoom Phone、ZRA、ZCCなどの革新的なソリューションの拡大を推進しながら、Zoomプラットフォームサービスを通じてビジネスコミュニケーションの未来を形作り、事業運営の変革を支援します。
チームについて
Zoom JapanのMassMarket Salesチームは、日本市場の急速な拡大を牽引し、ダイナミックに成長を続けるチームです。お客様focusを続けるこのチームは、特にZoom PhoneとZRAの販売に重点を置き、SMBおよびMid Market領域（1-500名ほどの従業員規模をお持ちのお客様）に包括的なZoomプラットフォームソリューションを提供しています。
主な職務内容：
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日本市場向けの革新的なMassMarket営業戦略の 立案 と実行
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P&L管理と持続可能な売上成長の推進
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グローバルステークホルダーとの協力関係構築
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MassMarket Salesマネージャー(1st line マネージャー)とそのチームの指導 / 育成
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日本におけるZoomの市場プレゼンスとブランド認知の確立・向上
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データに基づく営業手法の 選定 と市場パフォーマンスの最適化
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C-levelのお客様との関係構築によるニーズ把握と優れたお客様体験の提供
求めるご経験/スキル：
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テクノロジー/SaaS業界での営業マネージャー経験3年以上（ラインマネージャーとして）、リーダーシップ経験合計6年以上
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特にSMB市場における直販・パートナー営業での実績
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ビジネスレベルの日本語・英語力と優れた異文化コミュニケーションのご経験
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テクノロジー営業分野における戦略的思考力
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データ駆動型の意思決定アプローチと高い分析能力
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変化への対応と市場状況に応じた戦略の適応能力
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チーム開発とインクルーシブなリーダーシップの実践
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn
for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
