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Our people make all the difference in our success.
Customer Success Manager
What you can expect
The Senior Customer Success Manager (UK) will be responsible for driving product adoption, customer satisfaction, retention and expansion across Zoom’s UK enterprise customer base. Primarily in the financial services sector. You will act as a strategic partner to our clients. You will lead conversations with senior stakeholders, translate complex product capabilities into business value, and proactively guide customers toward their desired outcomes.
About the Team
Customer Services play a crucial role in improving the customer experience within Zoom. We build relationships, encourage product usage, and act as dedicated post-sales contacts for customers. We provide customers with useful resources that will enable them to succeed with our solutions, we effectively manage internal procedures and work across departments. Our success is achieved by consistently implementing the strategies with a commitment to excellence.
What we’re looking for
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Have a proven track record of customer success, account management, or strategic consulting experience in B2B SaaS.
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Have the demonstrated ability to manage and grow enterprise accounts in regulated industries such as financial services.
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Have a commercial mindset with experience influencing renewals, upsells, and product expansion.
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Demonstrate communication and storytelling skills—comfortable engaging senior decision-makers.
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Have the ability to translate technical concepts into business value for both technical and non-technical stakeholders.
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Be proficient in customer success platforms like Gainsight or Salesforce.
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Be a proactive, self-starter with a growth mindset and bias for action.
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Be based in the UK; while fully remote, London-based candidates will enjoy close proximity to the local Sales team.
