职位描述
承担多智能体协同框架与自主代理系统的架构设计与落地：覆盖任务理解、规划、工具调用、执行反馈、记忆与反思等关键链路，确保在复杂生产环境下的稳定性、可控性与可扩展性。 承担 Infra Agent 产品化与规模化：围绕可观测性（告警降噪、根因定位、容量/成本优化）、K8s 运维自动化、SRE 故障自愈与演练、数据平台诊断优化等方向，设计并交付可复用的 Agent 能力组件与平台化能力。 建立可解释/可审计的 Agent 决策与行为机制：包含并不限于策略编排、约束与护栏（policy/guardrails）、权限与安全、回滚与熔断、风险分级与人机协同（human-in-the-loop）。 建设面向生产的评测与迭代体系：定义离线/在线指标（正确率、召回、时延、成本、稳定性、可恢复性等），设计数据闭环与回归机制，持续提升效果与鲁棒性。 跨团队协作：与前后端、平台、SRE、安全等团队共同完成系统集成、发布与运维。 对关键链路质量负责：包括高可用、性能、成本、可观测性、故障定位与应急响应，确保 Agent 能力在真实业务与高压场景下可长期运行。
职位要求
计算机科学、数学、统计学、人工智能或相关专业硕士及以上学历；或具备同等工程与算法能力的资深从业经验。 扎实的算法基础，具备在复杂系统中做架构取舍与落地的能力。 有生产级 Agent/LLM 应用落地经验：熟悉主流 Agent 技术栈与生态（如 LangChain、LangGraph、AutoGen、Google ADK 等）。 具备系统化问题解决能力与推进力：能抽象问题、制定路线图、拆解里程碑、推动多方协同交付；具备良好的沟通表达与文档沉淀能力。 具备良好的工程品味与质量意识：重视可维护性、可测试性、可观测性与安全合规，能对关键模块进行 code review 与质量把关。
加分项
研究/实践方向与 Agent、强化学习、规划、工具调用、RAG、评测体系、对齐与安全等密切相关，并有可证明的成果（论文/专利/开源/线上收益）。 有平台化建设与标准化沉淀经验：将能力抽象为组件/SDK/服务，推动多业务复用，建立规范与最佳实践。 熟悉 Infra 领域核心实践：K8s 体系、SRE/Oncall、可观测性（日志/指标/链路追踪，如 OpenTelemetry/Prometheus/Grafana 等）、容量与成本治理、故障定位与复盘。
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn
for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
